Shipping & Returns
Return Policy: 30-Day Hassle-Free Returns
You may request a return within 30 days of receiving your order. Eligibility requires the item to be in its original, unused condition, complete with tags and original packaging. A receipt or proof of purchase is also necessary.
Initiating a Return:
To initiate a return, kindly contact us at info@lucibruce.co.uk. Upon approval, you will receive a return shipping label and further instructions for returning your package. Unsolicited returns will not be accepted.
For queries regarding returns, please reach out to us at info@lucibruce.co.uk.
Damaged or Incorrect Items: Should you receive a defective, damaged, or incorrect item, please report it to us immediately for prompt resolution.
Non-Returnable Items: Please note, we cannot accept returns on perishable goods, custom-made items, personal care products, hazardous materials, flammable liquids or gases, sale items, or gift cards.
Exchanges: For swift exchanges, first complete the return process for your original item and then proceed to place a new order for the desired item.
Refunds: Upon receipt and inspection of your returned item, you will be notified regarding the status of your refund. If approved, the refund will be processed to your original payment method. Please allow time for your financial institution to post the refund."